Terms of Service

1 · The service

ROSS provides AI sales and revenue tooling: a CRM and pipeline, AI agents (voice, outreach, content, FinOps), integrations, and related features depending on your plan. We may add, change or deprecate features to improve the product; we will not materially reduce core functionality of a paid plan during a paid term without notice.

2 · Accounts & eligibility

You are responsible for the accuracy of your account information, for safeguarding credentials, and for all activity under your workspace. You must be able to form a binding contract and use ROSS only for lawful business purposes. Each workspace is isolated per tenant; you are responsible for managing your members’ access.

3 · Subscriptions, billing & renewal

• Paid plans are billed in advance on the cadence shown at checkout (monthly or annual).
• Usage-based components (e.g. AI consumption beyond plan limits) are billed in arrears.
• Subscriptions renew automatically unless cancelled before the end of the current term.
• Fees are exclusive of VAT/taxes, which are added where applicable. Invoices comply with EU e-invoicing requirements.
• Except where required by law, fees already paid are non-refundable.

4 · Acceptable use

You agree not to:

• Break the law or use ROSS for outreach that violates GDPR, ePrivacy, anti-spam or platform terms.
• Upload data you have no lawful basis to process, or special-category data without a valid basis.
• Reverse engineer, resell or provide the service to third parties except as permitted by your plan (e.g. agency tier).
• Probe, overload or circumvent security, rate limits or tenant isolation.
• Use outputs to build a competing foundation model or to deceive recipients about AI involvement.

5 · Your data

You retain all rights to the content you upload (“Customer Data”). You grant us a limited licence to process it solely to provide and secure the service. We act as your processor under our Data Processing Agreement, which forms part of these Terms. Our handling of personal data is described in the Privacy Policy.

6 · AI features

ROSS uses AI agents to draft, summarise and assist. Output may be inaccurate or incomplete — you are responsible for reviewing it before relying on or sending it. When you interact with our AI voice or chat agents you are informed you are talking to an AI system (EU AI Act art 50), and synthetic audio is watermarked (art 52). You must keep any AI-disclosure features enabled when using ROSS to contact third parties.

7 · Intellectual property

ROSS, including its software, design and brand, is owned by Acceleration Sales and protected by applicable law. Subject to these Terms, we grant you a non-exclusive, non-transferable right to use the service during your subscription. Feedback you give us may be used to improve ROSS without obligation.

8 · Availability & support

We aim for high availability but do not guarantee uninterrupted service except where a specific SLA is agreed in writing (Enterprise). We may perform maintenance and will use reasonable efforts to minimise disruption.

9 · Warranties & liability

The service is provided “as is” to the maximum extent permitted by law. We exclude implied warranties not expressly stated here. Nothing limits liability that cannot be limited under applicable law (including for fraud, or death/personal injury caused by negligence). Subject to that, our aggregate liability for any claim is limited to the fees you paid for the service in the 12 months before the event giving rise to the claim, and we are not liable for indirect or consequential loss.

10 · Suspension & termination

You may stop using ROSS and cancel at any time. We may suspend or terminate access for material breach of these Terms (including the acceptable-use rules) or non-payment, with notice where practicable. On termination, your right to use the service ends and we handle your data per the Privacy Policy and DPA.

11 · Governing law

These Terms are governed by the laws of Spain, and disputes are subject to the competent courts of Spain, without prejudice to mandatory consumer-protection rights you may have in your country of residence within the EU.

12 · Changes & contact

We may update these Terms; we will post the new version here and, for material changes, notify account owners. Continued use after changes take effect means you accept them. Questions: david@accelerationsales.com.